FPM CLIENT CHARTER​

We promise and are committed to provide efficient, professional, ethical and friendly services to our customers as follows:

  • Counter service for all matters will be handled within five (5) minutes.
  • Ensuring that the Faculty's Academic Guide is accessible within three (3) weeks from the date of admission of new students at each academic session.
  • Make sure the lesson plan (RI) / course pro forma is available on MyGURU by the first week of lectures.
  • Ensure coursework marks are posted for student review by the 13th week of lectures.
  • Ensure students get academic guidance and counseling at least three (3) times per semester.
  • Ensure that all complete applications to carry out activities/programs receive feedback within seven (7) working days.
  • Ensure that the equipment and tools for the laboratory / workshop / store / studio are ready for use no later than ten (10) minutes before the lecture starts.
  • A response to the complainant must be provided within one (1) working day to inform them that their complaint has been acknowledged and will be addressed.